1) What materials do we collect?

By low we are eligible to collect: household waste, garden waste (green waste), builder’s waste (excluding toxic and hazard materials such as asbestos), soil, stone, wood waste.

We are not allowed to collect hazardous and toxic waste.

2) Payment

Payment must be made at the time of collection unless the work is being carried out on behalf of an account holder, or a prior agreement has been made. In the event payment is not made, any waste collected may be returned to the producer. Payments not made within 14 days of the collection date will incur a late payment fee of £45, and we reserve the right to charge interest on any unpaid balance at the rate of 1.95% per month. We do not assume ownership of any waste collected until payment for the collection has been made and a transfer note has been provided to the customer.

Credit or Debit card details must be provided for collections where the customer is not going to be present. We will call the customer by telephone and charge the agreed amount to the credit card upon commencement of the work.

We will require a 50% deposit on commencement of work for any collections that will require multiple truck loads.

3) Attendance Fee

An attendance fee of £40 will be taken at the time of booking. This fee is a payment for attendance only, and does not guarantee that any work will be carried out. At our discretion we may refund the attendance fee on request.

In cases where we attend and the items to be collected are significantly different to those described at the time of booking and we are unable to remove the items, or the customer declines to have further work carried out for any reason, we reserve the right to charge or retain a £40 attendance fee to cover our costs. This applies but is not limited to waste of a larger volume than described, waste that is heavier or denser than described, waste that cannot be removed within a reasonable time due to undisclosed access difficulties and items that cannot be safely handled by two people.

Heavy or dense weight is defined as that which weighs in excess of 60Kg per cubic yard in our sole judgement. Such weight will be chargeable at a rate of £12 per 60Kg in excess of the allowance of 60Kg per cubic yard.

The attendance fee is not normally refundable unless the job is cancelled more than 24 hours prior to the booking date.

4) Cancellation

We would like as much notice as possible if you need to cancel your collection, however the attendance fee is not refundable unless we receive notice of at least one business day before the booking date (Monday to Friday).

5) Invoice Payment

Invoices should are due upon receipt until credit terms have been agreed before the work is carried out. Any invoice that is not paid within 14 days of the due date will attract an administration charge of £45.00 We reserve the right to charge interest on any balance that remains outstanding after 14 days from the due date at the rate of 1.95% per month.

6) Refunds

We want you to be completely happy with our service. If for any reason you feel that we have not carried out our work to your satisfaction, please contact your local office and we will consider your complaint. We will respond to all complaints within one business day and have a final answer in no more than five business days.

7) Safe Working Conditions

In accordance with our health and safety policy, Call Danny Ltd. reserve the right to stop work immediately if we consider in our sole opinion that there is a heightened safety risk to any person. This may include, but is not limited to unsafe structures or working environment, the presence of hazardous or dangerous substances including asbestos, and materials or items that are not safely manageable by a two person team. In the event of a termination of work for health and safety reasons, we reserve the right to charge for removal and disposal of any waste already removed from the same site.

8) Guarantee of service and liability
while we always try to ensure that any service is provided at the time and date of booking, this is not guaranteed. Where we are not able to provide service on the booked day, an alternative date and time will be offered. Bookings are booked for any time on the date booked unless otherwise specified.

Under no circumstances shall Call Danny Ltd. be liable in any event for consequential loss, special damages or other direct or indirect loss, howsoever arising, whether or not the company knew or ought to have known that such losses or damages might be incurred.